FAQs
What is your return policy?
We offer a [specific time frame, e.g., 30-day] return policy for items in their original, unused condition with all tags and packaging intact. Custom or personalized items are non-refundable unless they are defective or damaged. For more details, please refer to our Return & Exchange Policy or contact us directly.
Do you offer custom jewelry design services?
Yes, we specialize in custom jewelry design to help bring your unique vision to life. Our skilled team will work closely with you from concept to creation, ensuring the final piece reflects your personal style and story. Contact us to schedule a consultation or learn more about our custom design process.
What materials do you use in your jewelry?
We use only the finest materials in our jewelry, including high-quality diamonds, gemstones, and precious metals such as gold and platinum. Each piece is crafted with attention to detail and quality to ensure it lasts for generations.
How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposing it to harsh chemicals, lotions, and perfumes. We recommend cleaning it regularly with a soft cloth and storing it in a jewelry box or pouch. For more detailed care tips, visit our Jewelry Care Guide.
Do you offer financing options?
Yes, we provide flexible financing options to make your purchase more manageable. For more information on our financing plans and how to apply, please contact us or visit our Financing page on our website.
What should I do if I need to resize my ring?
We offer resizing services for most of our rings. If you need to have your ring resized, please contact us, and we’ll provide instructions on how to send it to our workshop. Some rings, especially those with intricate designs or custom features, may have limitations for resizing, so please check with us for specific details.
